Serenity Bot Outage – Service Unavailable

Incident Report for Serenity

Resolved

This incident has been resolved.
Posted May 13, 2025 - 21:39 UTC

Monitoring

Fixes have been implemented and I am now monitoring the results.
Serenity is online and fully functional as it stands.
Posted May 13, 2025 - 21:26 UTC

Identified

I have identified 5 key runtime issues and have implemented fixes:

• Webhook 404s: Handled gracefully and removed invalid webhooks from DB.
• Null .id access: Added safe checks to prevent crashes.
• Unknown interaction (10062): Used deferReply() to avoid Discord timeouts.
• Max pinned threads (30047): Skips pinning if limit is reached.
• Missing permissions (50013): Silently skips blocked actions to avoid crashes.

I will deploy these changes shortly and perform a restart on Serenity.
Posted May 13, 2025 - 21:18 UTC

Investigating

We are currently experiencing unexpected downtime across the Serenity Bot due to a series of backend and API-related errors, including Discord integration issues and permission-related failures.

I am actively investigating the cause of these errors, including verifying Discord API states, checking permission scopes, and reviewing the current thread/pin limits within affected channels.

I sincerely appreciate your patience during this time and will post updates as we bring Serenity back online.
Posted May 13, 2025 - 20:39 UTC
This incident affected: Serenity Bot.